We want every customer to be happy with NOVIDO. If something has gone wrong, please tell us so we can put it right.
How to complain
Email [email protected] with your name, order number (if you have one) and a description of the problem, with photos if relevant.
What happens next
- We acknowledge your complaint within 2 working days.
- We aim to resolve it within 14 days. If we need longer, we will tell you why and when to expect an answer.
- Our reply will explain what we have found and how we will put things right.
If you are still not satisfied
You can get free, impartial advice from Citizens Advice consumer service on 0808 223 1133 or at citizensadvice.org.uk. Your statutory rights are not affected.