Last updated: 26 October 2026
Our returns promise
If you are not happy with your purchase, you can return it within 14 days of delivery for a full refund of the item price.
Your right to cancel
Under the Consumer Contracts Regulations 2013 you can cancel your order for any reason within 14 days of receiving your goods. Tell us within that period, then return the goods within a further 14 days.
How to return an item
- Email [email protected] with your order number and the items you are returning. We will reply with the return address and instructions.
- Pack the item securely, unused and with its original tags and packaging.
- Send it back using a tracked service and keep proof of postage.
Condition of returns
Please return items in the condition you received them. You may handle an item as you would in a shop to check it, but if it shows signs of wear or use we may reduce the refund to reflect the loss in value.
Return postage
Unless the item is faulty or we sent you the wrong item, the cost of returning it is yours.
Refunds
We refund you within 14 days of receiving the returned goods (or proof that you have sent them back), using the same payment method you used to order. If you cancel the whole order, we also refund the standard delivery cost.
Faulty or incorrect items
Your statutory rights under the Consumer Rights Act 2015 are not affected. If an item is faulty, not as described or not what you ordered, contact us and we will repair, replace or refund it as the law requires, and cover the return postage.
Exchanges
To swap a size or colour, return the original item for a refund and place a new order. This is the quickest way to get the item you want before it sells out.